Troubleshooting Steps for LocalArt Mobile App

• To do this, open the App Store on your phone, then tap Updates, and look to see if there is an update for the LocalArt app. If there is an update available, please update it to the latest version and try again. We regularly update the iOS app to fix issues and release new features.

2. Remove the app for your device entirely and reinstall.

• If you’re still having trouble, delete the app from your device entirely, and reinstall it through the App Store. This will make sure you have a clean install and will refresh the link between LocalArt and your Apple device.
• Delete the app on your iPhone by holding on the app’s icon for a couple of seconds (hold until the icons start to wiggle), then tap the x in the top left corner of the app icon, then tap Delete. Be assured, your data will be saved.
• To reinstall the app, launch the App Store app.
• Search for the LocalArt app and tap the Download button to reinstall it. Wait for the app to download and install. Once the app is reinstalled, please log in and try again.

3. Perform a force restart on your device

• If you’re still experiencing problems, try performing a hard restart on your iPhone. Rest assured you will not lose any of your data. To hard restart, follow these instructions depending on which iPhone model you have.
• Once you’ve done a hard restart on your Apple mobile device, open the LocalArt App again to see if the issue is resolved. When you open the LocalArt app, you’ll need to login again using your LocalArt account credentials.

For Android
1. Make sure you’re running the latest version. To do this, open the Google Play Store app on your phone, then perform the following steps:

• Tap the Menu button
• Head to My Apps & Games
• Select Installed
• Choose Update to see if there is an update for the LocalArt app. If there is an update available, please update it to the latest version and try again. We regularly update the Android app to fix issues and release new features.

2. Delete the app and reinstall it

• If you’re still having trouble, please try deleting the app from your device entirely, and reinstalling. This will make sure you have a clean install and will refresh the link between LocalArt and your Android.
• Delete the app on your Android by holding on the app’s icon for a couple of seconds then drag to the top right-hand corner to Uninstall. When asked “Do you want to uninstall this app?” select OK.
• Launch the Google Play store app.
• Search for the LocalArt app (make sure you choose the one with our logo as seen below) then tap the Install button to reinstall it. Wait for the app to download and install.

3. Restart your Android device

• If you’re still experiencing problems, try restarting your Android device. Rest assured you will not lose any of your data. Nothing more is needed to perform this task than a basic shutting down and powering back on of your device.
• Depending on which model of Android you have, this process will look different. On most Android devices, press the Power button for about 30 seconds or until your device restarts. Settings can vary by device so for more information, contact your device manufacturer.

If you continue to have trouble after taking these steps, please email support@LocalArt.net. Our dedicated support team will be happy to assist further from there.